Skip to Content

Holiday Sale: Save 40% off select styles using the code: 'JINGLE40' at checkout. Shop Women's. Ends 12/25/23 at midnight EST. *offer not valid for styles marked as 'Featured'.

Support Customer Testimonials

See what our customers are saying about us...

I absolutely love your service AND your shoes. You have a winning combination. When I received my notice of delivery, they were already sitting outside my door.

Thanks again!



Just a quick note of thanks for your great service. UPS just delivered my shoes -- my first Shoeline order -- and they're great! My satisfying shopping experience began with your informative, easy-to-navigate web site and ended with the exact shoes I wanted, delivered to my front door, in about 4 days, with no shipping fees. I am a very happy customer!


Hello, I just received the order listed below and wanted to let you know how impressed I am with this transaction. Your communication, order processing and shipping time were excellent. And I am absolutely thrilled with the shoes. They are the most comfortable pair of shoes I've ever owned! I hope you will continue to sell the Softspots brand. They are extraordinarily comfortable and have hard to find wide widths available.

Thank you for such a terrific experience!


Dear Customer Service,

I just wanted to email and say I love your website. I found you today while searching on google for softspot shoes. Not only did I get a fantastic price (lowest on the web), but I was just so pleased at the ease of use and well thought out website you have provided the online shopping consumer. I will be back for more. What a great selection, styles, colors, sizes, I can't say enough.


Deborah S.

Just want to say your service re my recent order for a pair of Navigator II's was excellent. The local Dexter Outlet store closed recently and the Dexter retailers in the area don't carry 2W widths so ordering them through you was my only option. I placed my order on Tuesday and received the shoes on Thursday. Many thanks. I'll be ordering again.

Bill C.

Dear Shoeline folks:

About a week or so ago I placed an order with you all for a pair of Orvis shoes. I wish to make certain you all are aware of the simply exceptional service that was provided to me, your customer! Promises made to me were indeed kept, regarding order fulfillment.

Finally, the shoes have absolutely no surprises....just like your web pictures shows!

If this is the type service one can come to expect from Shoeline I will certainly pass the word to friends, relatives and neighbors. Please pass my compliments on to those involved.


Jim T.

I recently ordered a pair of shoes from your company- the first time I've purchased shoes on line. I must tell you, most retail stores could learn from your performance. I was pleasantly surprised that the shoes were in stock, impressed by the speed and efficiency with which my order was processed, and very happy to have my order in hand within 3 business days. Props to all of you- a job very well done. It will be a long time before I fight the crowds and traffic to buy shoes in a retail store.

Regards, Rick

Just wanted to let you know how very pleased I am with your prompt service. This was the first purchase I have ever made over the internet. I will be happy to recommend you to others. And I will certainly order again.


I am happy

I just want to say that your co. represented itself very fairly and accurately. I love what I bought and I am happy with my price.

Thank you,


Hey! You Guys Are the Greatest!

I ordered a pair of boots and changed my mind regarding the model, sent you an email about it, and got the boots I wanted IN THREE DAYS! Thank you so much! Your customer service is UNBELIEVABLE! This could have been problematic, for sure. I'm certainly going to order from you in the future. In fact, my fiancee is so jealous of my new boots, I'll probably have to order later tonight. The new boots, Double H, are fantastic. Boots are such a personal thing...I know these are gonna be around for a long time...They already feel like old friends after all of two hours....Thanks again...

Bruce H

The shoes were received very promptly and fit perfectly! Don't worry, my family will be placing other orders with you. The service was terrfic and Dexter shoes are wonderful. My husband has extra wide feet and we shopped all over the mall looking for shoes to fit, then we came home and tried the web, and sure enough there were the same shoes he had completely worn out, after all, he only had them 8 years! Thanks again.

Mary R

I must congratulate you on your styles, as well as good prices. For years I thought I had to pay lots to get european comfort, with your styles you showed me different. Plus european shoes are mostly made Indonesia , China or elsewhere onlt they lie about labels. You have made many points to me in your shoeline, that I CAN GET COMFORT AT HALF THE COST. Thankyou from my Mom at myself we buy shoes that are labelled right, you made proof of that. KEEP UP THE GOOD WORK.

To whom it may concern,

I just wanted to let you know that it was a sincere pleasure doing business with your company. It renewed my faith in online stores and purchases. My merchandise arrived quickly, you offered a great price on the item, and the return process was a breeze. It was all hassle free. I work in retail and I will happily refer my customers to your site.

Thank you,

Rachel S.

Thanks for your kind and considerate help throughout the order process. The knowledgeable and flexible way you were able to correct any problem or request shows you truly know how to give "customer service". Very few individuals, or companies, understand what good service is these days. You represented your company well, and I expect to consider in the future for my footwear needs.

Take care.

Jim P.

Thank you very much. It is reassuring to know that there are top notch companies, such as yourself, out there. I will certainly do business again with you in the future. Thanks again.