Extraordinary customer service. Went way beyond their obligations to help with a peculiar problem. Persisted through a week's worth of e-mails trying to un-tangle confusions with another (and very unhelpful) competitor, and, in the end, it may have cost Shoeline more than they earned from the sale, but fantastic people, nonetheless. Good boots, too, by the way.
I felt this product's fit was
Fits true to size
I felt this product's width was
Fits true to width