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Shoeline.com Privacy Policy

Shoeline.com Protects Your Privacy

Thank you for shopping on Shoeline.com. This Privacy Policy discloses the policies on Shoeline.com regarding how we collect, use, and share your information.

We know how much you value your privacy. That's why we never sell, rent, trade, share or otherwise disclose personally identifiable information to anyone other than H.H. Brown Shoe Company, Inc. (our parent company), our affiliated entities and service providers (for example, providing address information to UPS to complete delivery), and in very rare cases, to law enforcement agencies or by court order.

If you have questions or comments please contact us toll free at (877) 818-4461. Or you can email us at customerservice@shoeline.com.

Information Collection and Usage

Shoeline.com collects information from you in several ways.

  1. Registering with us:

    You have the option to register with us. By registering, you receive benefits such as easy order tracking, special promotions only for registered users, promotions via email, and express checkout. The information collected during registration include your name, gender, birthday, billing address, and shipping address. We also ask you to select an alphanumeric password for this account. Your demographic information is used by Shoeline to gauge the type of users that visit our site which allows us to provide a better shopping experience for you. Your billing and shipping addresses are used for our Express Checkout feature as this information is entered for you at checkout each time you shop with us.

  2. Ordering with us:

    When you place an order with us, we ask you to provide us billing and shipping information, email, phone, and credit card information. Your billing information and credit card information is used in conjunction to verify that the information provided is accurate via our payment processor. Your email address/phone number is used to communicate with you whenever new status updates are available regarding your order (order tracking info, backorders, changes to order, etc). You will also be added to our customer database, and will receive periodic email promotions from Shoeline.com and our affiliate sites and stores. If you do not wish to receive these promotions, please notify us via phone, email, or the unsubscribe link included in every email promotion. Please note that all information you enter during checkout is secured via SSL encryption technology. Click here to read our Security Policy.

  3. Cookies and Pixel Tracking:

    We use cookies (a piece of data stored on your hard drive containing information about you) on Shoeline.com to enhance your shopping experience. Some uses include remembering what items are in your cart if you exit and revisit our site without having completed the purchase. Please note that none of the information stored on the cookie is personally identifiable. Our cookies also are NOT able to read the files you have on your hard drive. You have the option to turn off cookies on your browser; however doing so will prevent you from completing an order on our web site.

  4. Customer Reviews:

    We encourage customers to provide reviews for the products that they've bought and are familiar with. The information collected includes first name, city/state, the ratings for the product, and your comments. While Shoeline reviews your posts for language, please only comment what's necessary to convey your message. Please note that your review becomes the property of Shoeline.com after submittal and we can use it free of charge and in any manner we decide.

Security Policy

Shoeline.com takes great care in ensuring that the information you provide us is secure both online and offline. We incorporate Secure Sockets Layer (SSL) encryption technology on the information you provide us during the ordering process. You can determine which pages have SSL in place by the 'lock icon' located on the top or bottom of web browsers including Internet Explorer and Netscape/Mozilla Firefox. In addition, access to personal information received to our system is also limited. Only employees who need this information for their job functions have access to this information, for example our Customer Service Team. We have incorporated these safeguards to make your shopping experience with us safe and secure.

Links To / And From Other Sites

Many sites provide links to Shoeline.com. Shoeline.com may also on occasion have links to external sites. Please be aware that these sites have their own policies. The policies stated in Shoeline.com's Privacy Policy only apply to this site.

Policy Updates

Shoeline.com reserves the right to change its Privacy Policy at any time. Changes will be posted on our site. Please review our Privacy Policy from time to time to be aware of any changes.